Refund policy
These conditions only apply to orders placed through our online store. You have 15 business days (not counting weekends) from receipt of the order to process an exchange or return of the order.
Before making the exchange or return, we recommend that you take into account the following conditions:
Products status | In perfect state |
Return costs | €17 |
Shipment made with | UPS |
In the case of orders for the United States, neither exchange nor return of the order is accepted.
The costs of returning to our warehouse, whether for exchanges or returns, will always be borne by the customer. Both procedures will be processed when the order arrives at our warehouse and we check its status. If you order more than one item, you can return or exchange the one you need.